On Wednesday, June 26, 2024, we encountered a system error that affected our end-of-day business processing.  Vendor payments for transactions approved on June 26 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved.  We are working to resolve the issue and will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on June 26 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

Additionally, on June 19, 20, 21, 24 and 25 we encountered a processing error with our third-party payment processor that has affected our ability to issue ACH or Card payments.  For payment transactions approved in the Financial Portal on June 19, 20, 21, 24, or 25, RCUH has not been able to process or issue ACH or Card payments.  The processing error has not affected RCUH vendor check payments. For payment transactions approved on June 19, 20, 21, 24 or 25, checks have been processed, printed, and distributed in accordance with our normal processing schedule. The Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (i.e., Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work with our third-party payment processor to resolve this issue.

If you have an employee or vendor that was expecting to receive an ePayment (ACH or Card) during this time period and they have requested expeditious payment, RCUH Accounting can assist with reissuing the ePayment as a check payment.  To request a reissued payment, please submit your request to Rochelle Fujisawa at [email protected] and refer to RCUH Policy 4.250 for more details.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].