On June 19, 20, 21, 24, 25, and 26 we encountered a processing error with our third-party payment processor which affected our ability to issue ACH or Card payments. For payment transactions approved in the Financial Portal on June 19, 20, 21, 24, 25, and 26, RCUH was not able to process or issue ACH or Card payments on a timely basis.

The issue with our third-party payment processor has been resolved, and RCUH has resumed processing ACH and Card payments for the missing days on July 3, 2024. Vendors should receive ACH and Card payments within 2 to 3 business days and should receive payment by Monday, July 8.

The processing error did not affect RCUH vendor check payments. For payment transactions approved on June 19, 20, 21, 24, 25, and 26 checks were processed, printed, and distributed in accordance with our normal processing schedule.

In addition, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on these days. We ask for your patience as we work on updating the payment information over the next few days.

If you have any questions regarding the status of an ePayment, please contact Rochelle Fujisawa at [email protected].

We sincerely apologize for any inconvenience this has caused.  If you have any questions, please contact [email protected].