On June 19, 20, and 21 we encountered a processing error with our third-party payment processor which has affected our ability to issue ACH or Card payments.  For payment transactions approved in the Financial Portal on June 19, 20, or 21, RCUH has not been able to process or issue ACH or Card payments.  We are continuing to work with our third-party payment processor to resolve this issue.  

The processing error has not affected RCUH vendor check payments.  For payment transactions approved on June 19, 20, or 21, checks have been processed, printed, and distributed in accordance with our normal processing schedule.

The Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on June 19, 20, or 21.  Payment information will not be updated until the issue with our third-party payment processor is resolved.

If you have an employee or vendor that was expecting to receive an ePayment (ACH or Card) during this time period and they have requested expeditious payment, RCUH Accounting can assist with reissuing the ePayment as a check payment.  To request a reissued payment, please submit your request to Rochelle Fujisawa at [email protected] and refer to RCUH Policy 4.250 for more details.

We apologize for any inconvenience this may cause.  If you have any questions, please contact [email protected].