The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Wednesday, June 26, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on June 26 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on June 26 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on June 27.

Additionally, on June 19, 20, 21, 24 and 25 we encountered a processing error with our third-party payment processor which has affected our ability to issue ACH or Card payments.  For payment transactions approved in the Financial Portal on June 19, 20, 21, 24, or 25, RCUH has not been able to process or issue ACH or Card payments.  The processing error has not affected RCUH vendor check payments. For payment transactions approved on June 19, 20, 21, 24 or 25 checks have been processed, printed, and distributed in accordance with our normal processing schedule. The Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work with our third-party payment processor to resolve this issue.

If you have an employee or vendor that was expecting to receive an ePayment (ACH or Card) during this time period and they have requested expeditious payment, RCUH Accounting can assist with reissuing the ePayment as a check payment.  To request a reissued payment, please submit your request to Rochelle Fujisawa at [email protected] and refer to RCUH Policy 4.250 for more details.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].