Effective September 1, 2014, RCUH’s third-party administrator for all Flexible Spending Plans, National Benefits Services (NBS), upgraded and enhanced their website features.  NBS continues to receive a very high volume of manually submitted claims, which are being processed within a 2-3 business day time frame.

NBS still has a large number of benefit cards that were returned via US postal mail due to invalid addresses.  If you have not received your benefits cards, please contact NBS to update your address and they will mail you new cards.  If you are interested in ordering debit cards, you may do so at the following link: https://nbsbenefits.com/ordernew-cards/. In addition to updating your mailing address with NBS, you should also update your mailing address through the RCUH Employee Self Service System (ESS).

NBS has also announced that they have been receiving a high number of voicemails and email inquiries since the new system cut over. They are continuing to return any unresolved voicemails and emails as soon as possible.

Please contact RCUH Human Resources Benefits Department at [email protected] if you have any questions.

Mahalo,

RCUH Human Resources