On Wednesday, July 03, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on July 03 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved.  We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on July 03 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

On June 19, 20, 21, 24, 25, and 26 we encountered a processing error with our third-party payment processor which affected our ability to issue ACH or Card payments. For payment transactions approved in the Financial Portal on June 19, 20, 21, 24, 25, and 26, RCUH was not able to process or issue ACH or Card payments on a timely basis.

The issue with our third-party payment processor has been resolved, and RCUH has resumed processing ACH and Card payments for the missing days on July 3, 2024. Vendors should receive ACH and Card payments within 2 to 3 business days and should receive payment by Monday, July 8.

The processing error did not affect RCUH vendor check payments. For payment transactions approved on June 19, 20, 21, 24, 25, and 26 checks were processed, printed, and distributed in accordance with our normal processing schedule.

In addition, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on these days. We ask for your patience as we work on updating the payment information over the next few days.

If you have any questions regarding the status of an ePayment, please contact Rochelle Fujisawa at [email protected].

We sincerely apologize for any inconvenience this has caused.  If you have any questions, please contact [email protected].

The RCUH Financial Portal will be down for system maintenance from Wednesday, July 3, 2024 5:00 p.m. to Wednesday, July 3, 2024 6:00 p.m. (HST).

We apologize for any inconvenience this may cause and thank you for your understanding.

The RCUH Financial Portal will be down for system maintenance from Wednesday, July 3, 2024 12:00 p.m. to Wednesday, July 3, 2024 12:30 p.m. (HST).

We apologize for any inconvenience this may cause and thank you for your understanding.

The RCUH financial system was scheduled to be closed from Friday, June 28, through Wednesday, July 3 for fiscal year end processing.  However, the Financial Portal was inadvertently opened on July 1, 2024 and Fiscal Administrators had the ability to approve transactions in the Financial Portal.

The RCUH financial system has been restored from a backup of Friday, June 28, 2024 and any transaction activity that occurred on July 1, 2024 has been removed from the RCUH financial system. This means that all purchase requisitions, payment transactions, travel transactions, and vendor records that were created, modified, submitted, or approved in the Financial Portal on July 1 must be recreated, resubmitted, or reapproved.  Transactions that are recreated or resubmitted will be assigned a new Document Number when they are reprocessed in the Financial Portal.  Vendors that are recreated and resubmitted will be assigned a new Vendor Code when they are reprocessed in the Financial Portal.

We sincerely apologize for the inconvenience this has caused.  If you have any questions, please contact Maile Brooks ([email protected]) or Hyemin Koo ([email protected]).

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Wednesday, June 26, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on June 26 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on June 26 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on June 27.

Additionally, on June 19, 20, 21, 24 and 25 we encountered a processing error with our third-party payment processor which has affected our ability to issue ACH or Card payments.  For payment transactions approved in the Financial Portal on June 19, 20, 21, 24, or 25, RCUH has not been able to process or issue ACH or Card payments.  The processing error has not affected RCUH vendor check payments. For payment transactions approved on June 19, 20, 21, 24 or 25 checks have been processed, printed, and distributed in accordance with our normal processing schedule. The Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work with our third-party payment processor to resolve this issue.

If you have an employee or vendor that was expecting to receive an ePayment (ACH or Card) during this time period and they have requested expeditious payment, RCUH Accounting can assist with reissuing the ePayment as a check payment.  To request a reissued payment, please submit your request to Rochelle Fujisawa at [email protected] and refer to RCUH Policy 4.250 for more details.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

On Wednesday, June 26, 2024, we encountered a system error that affected our end-of-day business processing.  Vendor payments for transactions approved on June 26 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved.  We are working to resolve the issue and will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on June 26 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

Additionally, on June 19, 20, 21, 24 and 25 we encountered a processing error with our third-party payment processor that has affected our ability to issue ACH or Card payments.  For payment transactions approved in the Financial Portal on June 19, 20, 21, 24, or 25, RCUH has not been able to process or issue ACH or Card payments.  The processing error has not affected RCUH vendor check payments. For payment transactions approved on June 19, 20, 21, 24 or 25, checks have been processed, printed, and distributed in accordance with our normal processing schedule. The Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (i.e., Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work with our third-party payment processor to resolve this issue.

If you have an employee or vendor that was expecting to receive an ePayment (ACH or Card) during this time period and they have requested expeditious payment, RCUH Accounting can assist with reissuing the ePayment as a check payment.  To request a reissued payment, please submit your request to Rochelle Fujisawa at [email protected] and refer to RCUH Policy 4.250 for more details.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Tuesday, June 25, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on June 25 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on June 25 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on June 26.

Additionally, on June 19, 20, 21 and 24 we encountered a processing error with our third-party payment processor which has affected our ability to issue ACH or Card payments.  For payment transactions approved in the Financial Portal on June 19, 20, 21, or 24, RCUH has not been able to process or issue ACH or Card payments.  The processing error has not affected RCUH vendor check payments. For payment transactions approved on June 19, 20, 21, or 24 checks have been processed, printed, and distributed in accordance with our normal processing schedule. The Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work with our third-party payment processor to resolve this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

On Tuesday, June 25, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on June 25 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved.  We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on June 25 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

Additionally, on June 19, 20, 21 and 24 we encountered a processing error with our third-party payment processor which has affected our ability to issue ACH or Card payments.  For payment transactions approved in the Financial Portal on June 19, 20, 21, or 24, RCUH has not been able to process or issue ACH or Card payments.  The processing error has not affected RCUH vendor check payments. For payment transactions approved on June 19, 20, 21, or 24 checks have been processed, printed, and distributed in accordance with our normal processing schedule. The Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work with our third-party payment processor to resolve this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

Important Dates:

Friday, June 28, 2024	Last Check Run for FY 2024 (Payments must be approved by 12 noon)
Wednesday, July 3, 2024	RCUH Financial System scheduled to reopen for FY 2025
Wednesday, July 3, 2024	First Check Run for FY 2025 (4:00 PM)

Online purchasing, payment, and travel transactions must be approved by Fiscal Administrators by 12:00 noon on Friday, June 28, 2024, to be included in FY 2024. The last check run for the fiscal year will be on Friday, June 28, 2024. Pending transactions will remain in the RCUH financial system, and will not be automatically deleted or disapproved.

From Friday, June 28, 2024, 5:00 p.m. through Monday, July 1, 5:00 a.m. the Financial Portal will be down for system maintenance. From July 1 through July 3, online purchasing, payment, and travel transactions can be created, but Fiscal Administrators will not have the ability to approve transactions. Transactions will not be posted to project accounts until the RCUH financial system is reopened for FY 2025, which is scheduled for Wednesday, July 3, 2024. The first check run for FY 2025 is scheduled for Wednesday, July 3, 2024 at 4:00 PM.

On an emergency basis only, manual checks can be issued during this period. Fiscal Administrators should contact RCUH Disbursing at [email protected].

Project reports will be accessible in the RCUH Financial Portal. However, report balances will only reflect transactions posted through June 28, 2024, until processing resumes on July 3, 2024.

Please contact Maile Brooks at (808) 956-0508 or [email protected] if you have any questions.