The RCUH Financial Portal will be down for system maintenance from Friday, June 28, 2024 5:00 p.m. to Monday, July 1, 2024 5:00 a.m. (HST).

We apologize for any inconvenience this may cause and thank you for your understanding.

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Wednesday, June 26, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on June 26 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on June 26 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on June 27.

Additionally, on June 19, 20, 21, 24 and 25 we encountered a processing error with our third-party payment processor which has affected our ability to issue ACH or Card payments.  For payment transactions approved in the Financial Portal on June 19, 20, 21, 24, or 25, RCUH has not been able to process or issue ACH or Card payments.  The processing error has not affected RCUH vendor check payments. For payment transactions approved on June 19, 20, 21, 24 or 25 checks have been processed, printed, and distributed in accordance with our normal processing schedule. The Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work with our third-party payment processor to resolve this issue.

If you have an employee or vendor that was expecting to receive an ePayment (ACH or Card) during this time period and they have requested expeditious payment, RCUH Accounting can assist with reissuing the ePayment as a check payment.  To request a reissued payment, please submit your request to Rochelle Fujisawa at [email protected] and refer to RCUH Policy 4.250 for more details.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

On Wednesday, June 26, 2024, we encountered a system error that affected our end-of-day business processing.  Vendor payments for transactions approved on June 26 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved.  We are working to resolve the issue and will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on June 26 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

Additionally, on June 19, 20, 21, 24 and 25 we encountered a processing error with our third-party payment processor that has affected our ability to issue ACH or Card payments.  For payment transactions approved in the Financial Portal on June 19, 20, 21, 24, or 25, RCUH has not been able to process or issue ACH or Card payments.  The processing error has not affected RCUH vendor check payments. For payment transactions approved on June 19, 20, 21, 24 or 25, checks have been processed, printed, and distributed in accordance with our normal processing schedule. The Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (i.e., Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work with our third-party payment processor to resolve this issue.

If you have an employee or vendor that was expecting to receive an ePayment (ACH or Card) during this time period and they have requested expeditious payment, RCUH Accounting can assist with reissuing the ePayment as a check payment.  To request a reissued payment, please submit your request to Rochelle Fujisawa at [email protected] and refer to RCUH Policy 4.250 for more details.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Tuesday, June 25, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on June 25 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on June 25 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on June 26.

Additionally, on June 19, 20, 21 and 24 we encountered a processing error with our third-party payment processor which has affected our ability to issue ACH or Card payments.  For payment transactions approved in the Financial Portal on June 19, 20, 21, or 24, RCUH has not been able to process or issue ACH or Card payments.  The processing error has not affected RCUH vendor check payments. For payment transactions approved on June 19, 20, 21, or 24 checks have been processed, printed, and distributed in accordance with our normal processing schedule. The Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work with our third-party payment processor to resolve this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

On Tuesday, June 25, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on June 25 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved.  We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on June 25 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

Additionally, on June 19, 20, 21 and 24 we encountered a processing error with our third-party payment processor which has affected our ability to issue ACH or Card payments.  For payment transactions approved in the Financial Portal on June 19, 20, 21, or 24, RCUH has not been able to process or issue ACH or Card payments.  The processing error has not affected RCUH vendor check payments. For payment transactions approved on June 19, 20, 21, or 24 checks have been processed, printed, and distributed in accordance with our normal processing schedule. The Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work with our third-party payment processor to resolve this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

Important Dates:

Friday, June 28, 2024	Last Check Run for FY 2024 (Payments must be approved by 12 noon)
Wednesday, July 3, 2024	RCUH Financial System scheduled to reopen for FY 2025
Wednesday, July 3, 2024	First Check Run for FY 2025 (4:00 PM)

Online purchasing, payment, and travel transactions must be approved by Fiscal Administrators by 12:00 noon on Friday, June 28, 2024, to be included in FY 2024. The last check run for the fiscal year will be on Friday, June 28, 2024. Pending transactions will remain in the RCUH financial system, and will not be automatically deleted or disapproved.

From Friday, June 28, 2024, 5:00 p.m. through Monday, July 1, 5:00 a.m. the Financial Portal will be down for system maintenance. From July 1 through July 3, online purchasing, payment, and travel transactions can be created, but Fiscal Administrators will not have the ability to approve transactions. Transactions will not be posted to project accounts until the RCUH financial system is reopened for FY 2025, which is scheduled for Wednesday, July 3, 2024. The first check run for FY 2025 is scheduled for Wednesday, July 3, 2024 at 4:00 PM.

On an emergency basis only, manual checks can be issued during this period. Fiscal Administrators should contact RCUH Disbursing at [email protected].

Project reports will be accessible in the RCUH Financial Portal. However, report balances will only reflect transactions posted through June 28, 2024, until processing resumes on July 3, 2024.

Please contact Maile Brooks at (808) 956-0508 or [email protected] if you have any questions.

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Monday, June 24, 2024, we encountered a system error that affected our end-of-day business processing.  Vendor payments for transactions approved on June 18 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on June 24 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on June 25.

Additionally, on June 19, 20, and 21 we encountered a processing error with our third-party payment processor that has affected our ability to issue ACH or Card payments.  For payment transactions approved in the Financial Portal on June 19, 20, or 21, RCUH has not been able to process or issue ACH or Card payments.  The processing error has not affected RCUH vendor check payments. For payment transactions approved on June 19, 20, or 21, checks have been processed, printed, and distributed in accordance with our normal processing schedule. The Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work with our third-party payment processor to resolve this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

On Monday, June 24, 2024, we encountered a system error that affected our end-of-day business processing.  Vendor payments for transactions approved on June 24 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved.  We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on June 24 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

Additionally, on June 19, 20, and 21 we encountered a processing error with our third-party payment processor that has affected our ability to issue ACH or Card payments.  For payment transactions approved in the Financial Portal on June 19, 20, or 21, RCUH has not been able to process or issue ACH or Card payments.  The processing error has not affected RCUH vendor check payments. For payment transactions approved on June 19, 20, or 21, checks have been processed, printed, and distributed in accordance with our normal processing schedule. The Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work with our third-party payment processor to resolve this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

RCUH will be releasing a Financial Portal refresh on Monday, July 15, 2024. To prepare our users for the new look and feel, RCUH will be offering a virtual demonstration on Wednesday, July 10, from 10:00 a.m. to 11:00 a.m. HST.  This webinar will provide an overview of the new features and will be geared toward users already familiar with the RCUH Financial Portal and business processes. Please click on the link below to register for the webinar.

Date: Wednesday, July 10, 2024

Time: 10:00 a.m. to 11:00 a.m. HST

RCUH Financial Portal Refresh Webinar Registration

For those not able to join the live webinar, the session will be recorded and a link to the recording will be posted on the RCUH website.

If you have any questions or comments, please contact RCUH Accounting at [email protected].

We are pleased to announce that the RCUH Financial Portal will undergo a system upgrade on Monday, July 15, 2024. This upgrade reflects our ongoing commitment to enhancing research, development, and training in Hawai’i. The new system is designed to offer a more efficient and user-friendly experience as well as improved systems security.

Website Address

On Friday, July 12, 4:00 p.m. HST, users will no longer be able to log in to the current RCUH Financial Portal with the website address https://fis.rcuh.com. On Monday, July 15, users will be able to access the new website https://lms.fis.rcuh.com. Please update your Bookmarks or Favorites in your web browser.

User Logins

All authorized users will retain their current usernames. However, users will be required to reset their passwords during their initial login. To reset your password, please select “Forgot Password” on the login page. A password reset email will be sent to the email address associated with your user account.

Impact on Pending Documents

ALL pending documents will be seamlessly migrated to the new Financial Portal. The migration process will commence on Friday, July 12, at 4:00 p.m. HST.  This includes documents with status of Pending PI Submittal, Pending FA Approval, Pending Additional Info Requested, Pending RCUH Approval, and Disapproved.

Training

The refreshed Financial Portal’s appearance and functionality will remain identical to the current system. The overall layout and locations for entering information on the forms will be consistent, ensuring a smooth transition with a minimal learning curve. There will be very few changes to the workflows or business processes that Financial Portal users are familiar with. RCUH will provide training and communications to highlight the new features and functionality. Additional details on training will be provided in separate announcements.

Important Dates

Wednesday, July 10	Financial Portal Refresh Webinar
Friday, July 12 to Sunday, July 14	4:00 p.m. HST – Financial Portal will be disabled
Monday, July 15	RCUH Financial Portal Live New URL for Financial Portal: https://lms.fis.rcuh.com

Questions and Support

If you have any questions or comments, please contact RCUH Accounting at [email protected].