Category: General

Duo Security on Finance/HR portals, effective Feb. 23

Effective Feb. 23, 2024, RCUH will require multi-factor authentication for its Human Resources Portal, Employee Self-Service, and Financial Portal. Similar to the University of Hawai’i, RCUH will be incorporating Duo Security as its new two-factor authentication solution. Here’s a brief overview of the upcoming MFA implementation: 

  • What is two-factor authentication?
    Two-factor authentication provides a second layer of security to any type of login, requiring extra information or a physical device to log in, in addition to your password. By requiring two different channels of authentication, we can protect user logins from remote attacks that may exploit stolen usernames and passwords. 
     
  • Why do we need two-factor authentication?
    Login credentials are more valuable than ever and are increasingly easy to compromise. Over 90% of breaches today involve compromised usernames and passwords. Two-factor authentication enhances the security of your account by using a secondary device (e.g., smartphone) to verify your identity. This prevents anyone but you from accessing your account, even if they know your password.
     
  • How will Duo change my login experience?
    When logging into an application that is protected by Duo, you will still enter your username and password. After inputting your login information, Duo requires you to approve a Duo Push notification and enter a 3-digit code for two-factor authentication. Duo does not replace or require you to change your username and password. Think of Duo as a layer of security added to your pre-existing login method. More information on the rollout of Duo is coming soon!

**IMPORTANT ACTION NEEDED PRIOR TO FEB. 23, 2024**
If you do NOT have a smartphone, please email [email protected] to discuss alternate multi-factor authentication options.

RCUH Vendor Payments for January 25, 2024 – UPDATE

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Thursday, January 25, 2024, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on January 25 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on January 25 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on January 26.

Additionally, vendor payments for transactions approved on November 30, December 4, December 14, December 22, December 29, January 8, January 12, January 18, January 19 and January 24 have been processed in accordance with our normal processing schedule. Checks were printed and distributed, and ePayments (ACH and Card) were processed. However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days. Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

RCUH Vendor Payments for January 25, 2024

On Thursday, January 25, 2024, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on January 25 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved. We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on January 25 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

Additionally, vendor payments for transactions approved on November 30, December 4, December 14, December 22, December 29, January 8, January 12, January 18, January 19 and January 24 have been processed in accordance with our normal processing schedule. Checks were printed and distributed, and ePayments (ACH and Card) were processed. However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days. Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

SuperQUOTE™ Training Offered by CommercePoint

RCUH buyers who are new to SuperQUOTE™, an electronic solicitation solution (for requests for quotation, proposal, information, or a sealed bid request), should consider enrolling in one of the upcoming January–February 2024 trainings offered by CommercePoint:

Tuesday, January 30, 10:00 a.m. to 11:00 a.m.
Tuesday, February 6, 10:00 a.m. to 11:00 a.m.
Tuesday, February 13, 10:00 a.m. to 11:00 a.m.

You’ll learn about the SuperQUOTE™ buying process and how to:

  • Create a new request
  • Create a sealed bid request
  • Award, cancel, or copy a request
  • Write an effective request
  • Qualify your vendors

Register here for an in-person class or to attend virtually.

In-person classes will be in the FMO Training Room, UH Mānoa Lower Campus, 1406 Lower Campus Road, Building 171-B, Room 59 (portable building across SimpliFi Arena at Stan Sheriff Center). Classes are limited to 20 people.

REMINDER: Please use the RCUH account for transactions being processed through RCUH. Refer to these RCUH buyer registration instructions.

Any questions about the training or to request an on-site training class at your location may be directed to [email protected].

RCUH Vendor Payments for January 23, 2024 – UPDATE

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Tuesday, January 23, 2024, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on January 23 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on January 23 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on January 24.

Additionally, vendor payments for transactions approved on November 30, December 4, December 14, December 22, December 29, January 8, January 12, January 18 and January 19 have been processed in accordance with our normal processing schedule. Checks were printed and distributed, and ePayments (ACH and Card) were processed. However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days. Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

RCUH Vendor Payments for January 23, 2024

On Tuesday, January 23, 2024, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on January 23 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved. We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on January 23 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

Additionally, vendor payments for transactions approved on November 30, December 4, December 14, December 22, December 29, January 8, January 12, January 18 and January 19 have been processed in accordance with our normal processing schedule. Checks were printed and distributed, and ePayments (ACH and Card) were processed. However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days. Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

RCUH Vendor Payments for January 16, 2024 – UPDATE

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Tuesday, January 16, 2024, we encountered a system error that affected our end-of-day business processing.  Vendor payments for transactions approved on January 16 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on January 16 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on January 17.

Additionally, vendor payments for transactions approved on November 30, December 4, December 14, December 22, December 29, January 8 and January 12 have been processed in accordance with our normal processing schedule.  Checks were printed and distributed, and ePayments (ACH and Card) were processed.  However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

RCUH Vendor Payments for January 16, 2024

On Tuesday, January 16, 2024, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on January 16 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved. We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on January 16 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

Additionally, vendor payments for transactions approved on November 30, December 4, December 14, December 22, December 29, January 8 and January 12 have been processed in accordance with our normal processing schedule. Checks were printed and distributed, and ePayments (ACH and Card) were processed. However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days. Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

RCUH Vendor Payments for January 10, 2024 – UPDATE

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Wednesday, January 10, 2024, we encountered a system error that affected our end-of-day business processing.  Vendor payments for transactions approved on January 10 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on January 10 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on January 11.

Additionally, vendor payments for transactions approved on November 30, December 4, December 14, December 22, December 29, and January 8 have been processed in accordance with our normal processing schedule.  Checks were printed and distributed, and ePayments (ACH and Card) were processed.  However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

RCUH Vendor Payments for January 10, 2024

On Wednesday, January 10, 2024, we encountered a system error that affected our end-of-day business processing.  Vendor payments for transactions approved on January 10 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved.  We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on January 10 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

Additionally, vendor payments for transactions approved on November 30, December 4, December 14, December 22, December 29, and January 8 have been processed in accordance with our normal processing schedule.  Checks were printed and distributed, and ePayments (ACH and Card) were processed.  However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].