On June 19, 20, and 21 we encountered a processing error with our third-party payment processor which has affected our ability to issue ACH or Card payments.  For payment transactions approved in the Financial Portal on June 19, 20, or 21, RCUH has not been able to process or issue ACH or Card payments.  We are continuing to work with our third-party payment processor to resolve this issue.  

The processing error has not affected RCUH vendor check payments.  For payment transactions approved on June 19, 20, or 21, checks have been processed, printed, and distributed in accordance with our normal processing schedule.

The Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on June 19, 20, or 21.  Payment information will not be updated until the issue with our third-party payment processor is resolved.

If you have an employee or vendor that was expecting to receive an ePayment (ACH or Card) during this time period and they have requested expeditious payment, RCUH Accounting can assist with reissuing the ePayment as a check payment.  To request a reissued payment, please submit your request to Rochelle Fujisawa at [email protected] and refer to RCUH Policy 4.250 for more details.

We apologize for any inconvenience this may cause.  If you have any questions, please contact [email protected].

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Tuesday, June 18, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on June 18 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on June 18 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on June 19.

Additionally, vendor payments for transactions approved June 14 and June 17 have been processed in accordance with our normal processing schedule.  Checks were printed and distributed, and ePayments (ACH and Card) were processed.  However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

On Tuesday, June 18, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on June 18 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved.  We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on June 18 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

Additionally, vendor payments for transactions approved on June 14 and June 17 have been processed in accordance with our normal processing schedule.  Checks were printed and distributed, and ePayments (ACH and Card) were processed.  However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Thursday, June 13, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on June 13 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on June 13 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on June 14.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

On Thursday, June 13, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on June 13 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved.  We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on June 13 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Friday, June 07, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on June 07 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on June 05 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on June 10.

Additionally, vendor payments for transactions approved June 06 have been processed in accordance with our normal processing schedule.  Checks were printed and distributed, and ePayments (ACH and Card) were processed.  However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

On Friday, June 07, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on June 07 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved.  We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on June 07 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

Additionally, vendor payments for transactions approved on June 06 have been processed in accordance with our normal processing schedule.  Checks were printed and distributed, and ePayments (ACH and Card) were processed.  However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Wednesday, June 05, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on June 05 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on June 05 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on June 06.

Additionally, vendor payments for transactions approved on May 31 and June 03 have been processed in accordance with our normal processing schedule.  Checks were printed and distributed, and ePayments (ACH and Card) were processed.  However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

On Wednesday, June 05, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on June 05 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved.  We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on June 05 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

Additionally, vendor payments for transactions approved on May 31 and June 03 have been processed in accordance with our normal processing schedule.  Checks were printed and distributed, and ePayments (ACH and Card) were processed.  However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Monday, June 03, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on June 03 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on June 03 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on June 04.

Additionally, vendor payments for transactions approved on May 31 have been processed in accordance with our normal processing schedule.  Checks were printed and distributed, and ePayments (ACH and Card) were processed.  However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].