The Financial Portal Approved listing screens and Search All Documents have been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on Thursday, March 23 and Wednesday, March 29, 2023.

On March 23 and March 29, we encountered issues with the files needed to update the payment information in the RCUH system. This issue did not affect the processing of vendor payments for transactions approved on March 23 and March 29. Checks were printed and distributed, and ePayments (ACH and Card) were processed in accordance with our normal processing schedule. We apologize for any inconvenience this may have caused.

To: Principal Investigators, Fiscal Administrators, and Project Staff

We want to hear from you! Help RCUH better serve research projects by telling us how we’re performing and how we can do better. On April 10, 2023, we will release an online survey to all Principal Investigators, Fiscal Administrators, and project staff. We hope that you’ll participate in the survey; it should take you less than 15 minutes. Your responses are confidential and cannot be linked to an individual, unless follow up communication is requested. Responses will be accepted through April 28, 2023. Mahalo in advance for your participation!

Vendor payments for transactions approved on Thursday, March 23 and Wednesday, March 29, 2023 have been processed. Checks were printed and distributed, and ePayments (ACH and Card) were processed. However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.

Thank you for your patience as we work on resolving this issue. If you have any questions, please contact [email protected].

The RCUH Financial Portal is back in operation and users may resume approving transactions.

On Wednesday, March 22, 2023, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on March 22 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on March 22 for UH Extramural accounts will be transmitted and posted to the UH Kuali Financial System on March 23.

We apologize for the inconvenience and appreciate your patience.

On Wednesday, March 22, 2023, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on March 22 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved. We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on March 22 for UH Extramural accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

We apologize for the inconvenience and appreciate your patience.

The RCUH Financial Portal will be down for system maintenance on Friday, February 10, 2023, from 5:00 p.m. to 10:00 p.m. (HST).

We apologize for any inconvenience this may cause and thank you for your understanding.

The RCUH Financial Portal is back in operation and users may resume approving transactions.

On Thursday, February 9, 2023, we encountered a system error that affected our end-of-day business processing.  Vendor payments for transactions approved on February 9 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on February 9 for UH Extramural accounts will be transmitted and posted to the UH Kuali Financial System on February 10.

We apologize for the inconvenience and appreciate your patience.

On Wednesday, February 9, 2023, we encountered a system error that affected our end-of-day business processing.  Vendor payments for transactions approved on February 9 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved.  We are working to resolve the issue and will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on February 9 for UH Extramural accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved. We apologize for the inconvenience and appreciate your patience.

East-West Center has implemented security enhancements at Burns Hall effective February 2, 2023. Elevators and the internal center stairwell are now locked to visitors.

• Visitors who need to meet with RCUH staff: Please sign in using one of the iPads in the lobby. You will need to input your name, email address or mobile number, and the name of who you are meeting (please type in “RCUH” if you are unsure). Call your RCUH contact and wait to be escorted from the lobby to the 4^th Floor. Upon departure, visitors must sign out using the iPad or by clicking the link “View guest instructions” in their text message/email from Verkada Guest.
  
• Visitors who need to make a pick up or drop off: Schedule a meet-up in advance. We recommend that visitors have the phone number of a RCUH contact to alert them of their arrival. RCUH will then meet the visitor in the lobby or outside the front doors.

These security measures are in accordance with the East-West Center’s Cybersecurity Maturity Model Certification requirements. We thank you for your cooperation to keep everyone safe.

The RCUH Financial Portal will be down for system maintenance on Friday, February 3, 2023, from 4:00 p.m. to 9:00 p.m. (HST).

We apologize for any inconvenience this may cause and thank you for your understanding.