Vendor payments for transactions approved on Thursday, March 23 and Wednesday, March 29, 2023 have been processed. Checks were printed and distributed, and ePayments (ACH and Card) were processed. However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.

Thank you for your patience as we work on resolving this issue. If you have any questions, please contact [email protected].

The RCUH Financial Portal is back in operation and users may resume approving transactions.

On Wednesday, March 22, 2023, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on March 22 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on March 22 for UH Extramural accounts will be transmitted and posted to the UH Kuali Financial System on March 23.

We apologize for the inconvenience and appreciate your patience.

On Wednesday, March 22, 2023, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on March 22 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved. We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on March 22 for UH Extramural accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

We apologize for the inconvenience and appreciate your patience.

The RCUH Financial Portal will be down for system maintenance on Friday, February 10, 2023, from 5:00 p.m. to 10:00 p.m. (HST).

We apologize for any inconvenience this may cause and thank you for your understanding.

The RCUH Financial Portal is back in operation and users may resume approving transactions.

On Thursday, February 9, 2023, we encountered a system error that affected our end-of-day business processing.  Vendor payments for transactions approved on February 9 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on February 9 for UH Extramural accounts will be transmitted and posted to the UH Kuali Financial System on February 10.

We apologize for the inconvenience and appreciate your patience.

On Wednesday, February 9, 2023, we encountered a system error that affected our end-of-day business processing.  Vendor payments for transactions approved on February 9 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved.  We are working to resolve the issue and will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on February 9 for UH Extramural accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved. We apologize for the inconvenience and appreciate your patience.

East-West Center has implemented security enhancements at Burns Hall effective February 2, 2023. Elevators and the internal center stairwell are now locked to visitors.

• Visitors who need to meet with RCUH staff: Please sign in using one of the iPads in the lobby. You will need to input your name, email address or mobile number, and the name of who you are meeting (please type in “RCUH” if you are unsure). Call your RCUH contact and wait to be escorted from the lobby to the 4^th Floor. Upon departure, visitors must sign out using the iPad or by clicking the link “View guest instructions” in their text message/email from Verkada Guest.
  
• Visitors who need to make a pick up or drop off: Schedule a meet-up in advance. We recommend that visitors have the phone number of a RCUH contact to alert them of their arrival. RCUH will then meet the visitor in the lobby or outside the front doors.

These security measures are in accordance with the East-West Center’s Cybersecurity Maturity Model Certification requirements. We thank you for your cooperation to keep everyone safe.

The RCUH Financial Portal will be down for system maintenance on Friday, February 3, 2023, from 4:00 p.m. to 9:00 p.m. (HST).

We apologize for any inconvenience this may cause and thank you for your understanding.

The RCUH Finance Department will be relocating from the UH Mānoa Innovation Center to East-West Center Burns Hall from Friday, February 3 through Monday, February 6, 2023.

Vendor payments for transactions approved on Thursday, February 2 will be processed in accordance with our normal business processing schedule. Vendor checks will be printed and distributed, and ePayments (ACH and Card) will be processed as normal.

For payment transactions approved on Friday, February 3 and Monday, February 6, vendor checks will not be printed or mailed until we resume business operations on Tuesday, February 7. During this time period, ePayments will continue to be processed as normal. The Financial Portal will remain operational and users may create and approve online purchase orders, payments, and travel transactions. RCUH transactions for UH Extramural accounts will continue to be transmitted and posted to the UH Kuali Financial System on a daily basis.

We will resume normal business operations on Tuesday, February 7.

We appreciate your patience and understanding during this transition period.

RCUH’s Executive Office, Corporate Services, and Finance departments will be relocating from the Mānoa Innovation Center to East-West Center’s Burns Hall (4th Floor Makai Wing) in early February 2023. We appreciate your patience during this time of transition, especially the latter half of the month, as we bring together all of RCUH under one roof for the first time in more than 25 years! 

Effective February 6, 2023, please route all RCUH correspondence to:

1601 East-West Road, Burns Hall 4th Floor, Makai Wing
Honolulu, HI 96848

RCUH’s phone numbers will also be updated during this transition. The main phone line for Accounting & Project Administration will change to (808) 956-0500. Please monitor the staff directories in the RCUH Financial Portal and HR Portal/Employee Self-Service for updated staff contact information. If you have any questions regarding the move, please contact [email protected].