RCUH will be releasing its refreshed Financial Portal 2.0 on Monday, July 15, 2024. To prepare for the release, RCUH hosted a webinar on July 10. This presentation provided an overview of the Financial Portal 2.0 and was tailored to users already familiar with the RCUH financial system workflows and business processes. Below is the recorded session, Release Notes, and Questions and Answers from the presentation.

• Release Notes
• Webinar Questions & Answers

Users can also find Knowledge Base articles within the Financial Portal 2.0 Help Widget. Please continue to check the RCUH website for additional General Announcements.

If you have any questions or comments, please contact RCUH Accounting at [email protected].

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Tuesday, July 09, 2024, we encountered a system error that affected our end-of-day business processing.  Vendor payments for transactions approved on July 09 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on July 09 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on July 10.

Additionally, vendor payments for transactions approved July 08 have been processed in accordance with our normal processing schedule.  Checks were printed and distributed, and ePayments (ACH and Card) were processed.  However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

On Tuesday, July 09, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on July 09 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved.  We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on July 09 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

Additionally, vendor payments for transactions approved on July 08 have been processed in accordance with our normal processing schedule.  Checks were printed and distributed, and ePayments (ACH and Card) were processed.  However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

The RCUH Financial Portal will be down for system maintenance from Sunday, July 7, 2024 11:30 p.m. to Monday, July 8, 2024 09:30 a.m. (HST). During this time period, Fiscal Administrators will not be able to approve online purchasing, payment, and travel transactions in the Financial Portal. However, Principal Investigators and Secondary Users will be able to create, save, and submit transactions.

We apologize for any inconvenience this may cause and thank you for your understanding.

Fiscal Administrators may currently encounter an “insufficient funds” error message if they attempt to approve an online purchasing, payment, or travel transaction for a UH KFS Extramural or SRRC account in the RCUH Financial Portal.  Fiscal Administrators may not be able to approve online transactions until FY 2025 opening balances are loaded into KFS and transmitted to the RCUH financial system.  FY 2025 opening balances are scheduled to be loaded into KFS and RCUH on Monday, July 8, 2024.

In addition, UH Project Fiscal Reports may reflect incorrect amounts and balances until opening balances are loaded into KFS for FY 2025.

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Wednesday, July 3, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on July 3 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on July 3 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on July 5.

Additionally, vendor payments for transactions approved on June 28 have been processed in accordance with our normal processing schedule.  Checks were printed and distributed, and ePayments (ACH and Card) were processed.  However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days.  Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

On Wednesday, July 03, 2024, we encountered a system error which affected our end of day business processing.  Vendor payments for transactions approved on July 03 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved.  We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on July 03 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

On June 19, 20, 21, 24, 25, and 26 we encountered a processing error with our third-party payment processor which affected our ability to issue ACH or Card payments. For payment transactions approved in the Financial Portal on June 19, 20, 21, 24, 25, and 26, RCUH was not able to process or issue ACH or Card payments on a timely basis.

The issue with our third-party payment processor has been resolved, and RCUH has resumed processing ACH and Card payments for the missing days on July 3, 2024. Vendors should receive ACH and Card payments within 2 to 3 business days and should receive payment by Monday, July 8.

The processing error did not affect RCUH vendor check payments. For payment transactions approved on June 19, 20, 21, 24, 25, and 26 checks were processed, printed, and distributed in accordance with our normal processing schedule.

In addition, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on these days. We ask for your patience as we work on updating the payment information over the next few days.

If you have any questions regarding the status of an ePayment, please contact Rochelle Fujisawa at [email protected].

We sincerely apologize for any inconvenience this has caused.  If you have any questions, please contact [email protected].

The RCUH Financial Portal will be down for system maintenance from Wednesday, July 3, 2024 5:00 p.m. to Wednesday, July 3, 2024 6:00 p.m. (HST).

We apologize for any inconvenience this may cause and thank you for your understanding.

The RCUH Financial Portal will be down for system maintenance from Wednesday, July 3, 2024 12:00 p.m. to Wednesday, July 3, 2024 12:30 p.m. (HST).

We apologize for any inconvenience this may cause and thank you for your understanding.