RCUH will be releasing a Financial Portal refresh on Monday, July 15, 2024. To prepare our users for the new look and feel, RCUH will be offering a virtual demonstration on Wednesday, July 10, from 10:00 a.m. to 11:00 a.m. HST. This webinar will provide an overview of the new features and will be geared toward users already familiar with the RCUH Financial Portal and business processes. Please click on the link below to register for the webinar.
We are pleased to announce that the RCUH Financial Portal will undergo a system upgrade on Monday, July 15, 2024. This upgrade reflects our ongoing commitment to enhancing research, development, and training in Hawai’i. The new system is designed to offer a more efficient and user-friendly experience as well as improved systems security.
Website Address
On Friday, July 12, 4:00 p.m. HST, users will no longer be able to log in to the current RCUH Financial Portal with the website address https://fis.rcuh.com. On Monday, July 15, users will be able to access the new website https://lms.fis.rcuh.com. Please update your Bookmarks or Favorites in your web browser.
User Logins
All authorized users will retain their current usernames. However, users will be required to reset their passwords during their initial login. To reset your password, please select “Forgot Password” on the login page. A password reset email will be sent to the email address associated with your user account.
Impact on Pending Documents
ALL pending documents will be seamlessly migrated to the new Financial Portal. The migration process will commence on Friday, July 12, at 4:00 p.m. HST. This includes documents with status of Pending PI Submittal, Pending FA Approval, Pending Additional Info Requested, Pending RCUH Approval, and Disapproved.
Training
The refreshed Financial Portal’s appearance and functionality will remain identical to the current system. The overall layout and locations for entering information on the forms will be consistent, ensuring a smooth transition with a minimal learning curve. There will be very few changes to the workflows or business processes that Financial Portal users are familiar with. RCUH will provide training and communications to highlight the new features and functionality. Additional details on training will be provided in separate announcements.
Important Dates
Wednesday, July 10
Financial Portal Refresh Webinar
Friday, July 12 to Sunday, July 14
4:00 p.m. HST – Financial Portal will be disabled
Monday, July 15
RCUH Financial Portal Live New URL for Financial Portal: https://lms.fis.rcuh.com
Questions and Support
If you have any questions or comments, please contact RCUH Accounting at [email protected].
On June 19, 20, and 21 we encountered a processing error with our third-party payment processor which has affected our ability to issue ACH or Card payments. For payment transactions approved in the Financial Portal on June 19, 20, or 21, RCUH has not been able to process or issue ACH or Card payments. We are continuing to work with our third-party payment processor to resolve this issue.
The processing error has not affected RCUH vendor check payments. For payment transactions approved on June 19, 20, or 21, checks have been processed, printed, and distributed in accordance with our normal processing schedule.
The Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on June 19, 20, or 21. Payment information will not be updated until the issue with our third-party payment processor is resolved.
If you have an employee or vendor that was expecting to receive an ePayment (ACH or Card) during this time period and they have requested expeditious payment, RCUH Accounting can assist with reissuing the ePayment as a check payment. To request a reissued payment, please submit your request to Rochelle Fujisawa at [email protected] and refer to RCUH Policy 4.250 for more details.
We apologize for any inconvenience this may cause. If you have any questions, please contact [email protected].
The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.
On Tuesday, June 18, 2024, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on June 18 will be processed in accordance with our normal processing schedule.
RCUH transactions approved on June 18 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on June 19.
Additionally, vendor payments for transactions approved June 14 and June 17 have been processed in accordance with our normal processing schedule. Checks were printed and distributed, and ePayments (ACH and Card) were processed. However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days. Thank you for your patience as we continue to work on resolving this issue.
We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].
On Tuesday, June 18, 2024, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on June 18 will be processed when the issue is resolved.
At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved. We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.
RCUH transactions approved on June 18 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.
Additionally, vendor payments for transactions approved on June 14 and June 17 have been processed in accordance with our normal processing schedule. Checks were printed and distributed, and ePayments (ACH and Card) were processed. However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days. Thank you for your patience as we continue to work on resolving this issue.
We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].
The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.
On Thursday, June 13, 2024, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on June 13 will be processed in accordance with our normal processing schedule.
RCUH transactions approved on June 13 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on June 14.
We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].
On Thursday, June 13, 2024, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on June 13 will be processed when the issue is resolved.
At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved. We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.
RCUH transactions approved on June 13 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.
We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].
The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.
On Friday, June 07, 2024, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on June 07 will be processed in accordance with our normal processing schedule.
RCUH transactions approved on June 05 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on June 10.
Additionally, vendor payments for transactions approved June 06 have been processed in accordance with our normal processing schedule. Checks were printed and distributed, and ePayments (ACH and Card) were processed. However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days. Thank you for your patience as we continue to work on resolving this issue.
We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].
On Friday, June 07, 2024, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on June 07 will be processed when the issue is resolved.
At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved. We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.
RCUH transactions approved on June 07 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.
Additionally, vendor payments for transactions approved on June 06 have been processed in accordance with our normal processing schedule. Checks were printed and distributed, and ePayments (ACH and Card) were processed. However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days. Thank you for your patience as we continue to work on resolving this issue.
We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].
The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.
On Wednesday, June 05, 2024, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on June 05 will be processed in accordance with our normal processing schedule.
RCUH transactions approved on June 05 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on June 06.
Additionally, vendor payments for transactions approved on May 31 and June 03 have been processed in accordance with our normal processing schedule. Checks were printed and distributed, and ePayments (ACH and Card) were processed. However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days. Thank you for your patience as we continue to work on resolving this issue.
We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].
