Category: HR

ACTION NEEDED – Update your URLS: New RCUH Human Resources Portal/Employee Self-Service Website is LIVE

The RCUH Human Resources Portal and Employee Self-Service (ESS) upgrade and new layout are now live!

You may now access the Human Resources Portal and ESS via the NEW links below. Please be sure to update your bookmarks. You can also go to RCUH.com > Human Resources Portal and Employee Self-Service for the most up-to-date links.

We will continue to explore ways to improve our system and the user experience. If you have any questions or feedback, please contact RCUH HR Information Systems via phone (808-956-8900) or email ([email protected]).

RCUH HR IMPORTANT – RCUH Human Resources Online Systems Down Friday, 09/08/23 6:00 PM to Sunday 09/10/23 Noon

All RCUH Human Resources online systems will be down on Friday, 09/08/23 at 6:00 PM (HST) to Sunday 09/10/23 Noon (HST) for the system upgrade. Please refer to the previous news announcement for more details.

This will include:

  • Human Resources Portal
  • Employee Self-Service (ESS)
  • Careers/Recruiting
  • New Hire Documents (EHS)

We apologize for any inconveniences this may cause.

If you have any questions, please contact RCUH HR Information Systems via phone (808-956-8900) or email ([email protected]).

RCUH HR IMPORTANT – Update: Resolution of Technical Issue and RCUH Human Resources Portal/Employee Self-Service New System Launch Date

We are pleased to share that the technical issues for the RCUH Human Resources Portal/Employee Self-Service system have been resolved and the upgrade is ready for implementation.

Resolution of Technical Issue:

Our team has been working diligently to address and resolve the technical challenges that led to the delay of the system upgrade on August 28, 2023. After thorough analysis and testing, we are confident that the issues have been fully resolved. We appreciate your patience and support throughout this process.

New System Launch Date: 9/11/23

We are excited to announce that the new launch date for the RCUH Human Resources Portal/Employee Self-Service system upgrade is set for September 11, 2023. The extra time taken to address the technical issues ensures that we will be able to provide you with a seamless and enhanced experience when using the system.

Mark Your Calendars:

  • Friday, September 8, 2023, at 6:00 p.m. to Sunday, September 10, 2023, at 12:00 p.m. (HST): The RCUH Human Resources online systems will be down during this time to prepare for our new website and system upgrade. This will include:
    • Human Resources Portal
    • Employee-Self Service (ESS)
    • Careers/Recruiting
    • New Hire Documents (EHS)
  • Monday, September 11, 2023: New launch date for the upgraded system. Effective Monday, September 11, 2023, the links to the Human Resources Portal and Employee Self-Service will change. You will receive the new URLs the morning of September 11. You can also go to RCUH.com > Human Resources Portal and Employee Self-Service for the most up-to-date links.

We recognize the impact that this upgrade has on our operations and your work, and we are committed to making this transition as seamless as possible. We believe that the upgraded system will significantly enhance your productivity and overall experience.

Your feedback is invaluable to us. As you start using the new RCUH Human Resources Portal/Employee Self-Service system, please don’t hesitate to share your thoughts and insights with us. We are here to provide any support you may need during this transition.

If you have any questions or feedback, please contact RCUH HR Information Systems via phone (808-956-8900) or email ([email protected]).

RCUH HR IMPORTANT: New RCUH Human Resources Portal/Employee Self-Service Website – POSTPONED

To: RCUH Principal Investigators, Project Staff, and Employees

We’d like to inform you about a change in our upcoming plans. Due to unforeseen technical circumstances, we are postponing the scheduled RCUH Human Resources Portal/Employee Self-Service upgrade that was initially planned for August 28, 2023.

The decision to delay this upgrade was not made lightly, and we understand the importance of these upgrades to our operations and your work. However, our team has identified some issues that need to be addressed before we can proceed. These challenges, while unexpected, are essential to ensure a smooth transition and optimal performance after the upgrade.

We apologize for any inconvenience this delay may cause and appreciate your patience and understanding. Our goal is to ensure a successful system upgrade that will enhance our capabilities and your experience. Further communications will be posted when the new launch date is confirmed.

If you have any immediate questions or concerns, please do not hesitate to reach out to RCUH HR Information Systems via phone (808-956-8900) or email ([email protected]). We value your partnership and remain dedicated to providing you with the best tools and resources for your work.

Thank you for your continued support.

RCUH HR Information Only: HMSA Partial Premium Refund for December 2021

INFORMATION FOR: RCUH Employees (Active and Terminated) enrolled in HMSA medical plans on December 1, 2021

This notification is applicable to individuals enrolled in an RCUH HMSA plan on December 1, 2021.  As a result of HMSA’s financial recovery emerging from the pandemic, HMSA is providing members with a 14.46% refund for the December 2021 premiums. RCUH will be returning these funds back to all employees and project accounts affected during payroll processing for the August 1-15th pay period (pay day: August 22, 2023).

What to expect:

Active Employees:

RCUH will process a refund to affected employees during the August 1-15, 2023 pay period to their active direct deposit account on file. You will see two pay stubs – one for regular pay period earnings and one for the refund amount.

Terminated Employees:

RCUH will process a refund to affected individuals to their last direct deposit account on file. If your account is closed, we will receive an ACH return from the bank and a manual check will be issued in the name of the enrollee and mailed to your address on file.

If your original deduction was made on a pre-tax basis (default), please be aware that the refunded amount may be taxable.  You should expect communication regarding your tax year 2023 W-2 in late January 2024. If you have a consent to receive your W-2 electronically on file, you will be able to access your document on RCUH Employee Self Service (ESS) by January 31, 2024. Access to ESS is still available to past employees. Password resets are available via the self-service feature or you may call RCUH Human Resources at (808) 956-8900.

Please direct any questions or concerns to RCUH Human Resources via email at [email protected] or (808) 956-8900.

INFORMATION FOR: RCUH Principal Investigators and Fiscal Administrators

As a result of HMSA’s financial recovery emerging from the pandemic, HMSA is providing RCUH members with a 14.46% refund for the December 2021 premiums.  RCUH will be returning these funds back to all employees affected during payroll processing for the August 1-15th pay period (pay day: August 22, 2023). Refunds to project accounts will be processed at a later date, tentatively scheduled no later than September 30, 2023. Further communication regarding this will be forthcoming.

Project Accounts:

RCUH will process a refund to the project numbers that the employee was active on during the 11/30/2021 pay period.

What if my project account is closed?

RCUH HR will be working with RCUH Accounting on handling the refund back to closed project accounts and handled on a case-by-case basis.

Please direct any questions or concerns to RCUH Human Resources via email: [email protected] or (808) 956-8900.

RCUH HR IMPORTANT – RCUH Human Resources Online Systems Down Saturday, 08/19/23 5:00 AM to 10:00 AM

All RCUH Human Resources online systems will be down on Saturday, 08/19/23 at 5:00 AM (HST) to 10:00 AM (HST) for system maintenance.

The maintenance will include:

  • Human Resources Portal
  • Employee Self Service (ESS)
  • Careers/Recruiting
  • New Hire Documents (EHS)

Please see below for the tentative System Down Schedule for 2023:

DateTime
August 19, 2023 (Saturday)5:00 AM (HST) – 10:00 AM (HST)
September 30, 2023 (Saturday)5:00 AM (HST) – 10:00 AM (HST)
October 28, 2023 (Saturday)5:00 AM (HST) – 10:00 AM (HST)
November 25, 2023 (Saturday)5:00 AM (HST) – 10:00 AM (HST)
December 30, 2023 (Saturday)5:00 AM (HST) – 10:00 AM (HST)

We apologize for any inconveniences this may cause. This schedule is subject to change and a current announcement will be posted when the downtime is scheduled.

If you have any questions, please contact Taylor Sumi at (808) 956-6318 or [email protected].

RCUH HR IMPORTANT – COMING August 28th: New RCUH Human Resources Portal and Employee Self-Service website

The RCUH Human Resources Portal and Employee Self-Service will be going through a system upgrade. As part of this upgrade, the systems will be moving to a new website with an updated layout on Monday, August 28, 2023. The new layout provides users quicker access to hiring, personnel actions, eTimesheets, and updating their personal information. Please click here to preview the new layout.

Please note that effective MONDAY, AUGUST 28, 2023, the links to the Human Resources Portal and Employee Self-Service will change. You will receive the new URLs the morning of August 28.You can also go to RCUH.com > Human Resources Portal and Employee Self-Service for the most up-to-date links.

For this update, we are offering 30 minute virtual sessions for Employee Self-Service and Human Resources Portal users to preview the system interface before the systems upgrade goes live.

For Employee Self-Service Users, your virtual session will take place on Tuesday, August 22, 2023 from 10:00 AM to 10:30 AM. Please click this link to register.

For Human Resources Portal Users, your virtual session will take place on Tuesday, August 22, 2023 from 2:00 PM to 2:30 PM. Please click this link to register.

Please note session registration will close at 8 AM on Tuesday, August 22, 2023.

Additionally, in preparation for going live with our new website and system upgrade, the RCUH Human Resources online systems will be down from Friday August 25, 2023 at 6pm to Sunday August 27, 2023 at noon (HST).

This will include:

  • Human Resources Portal
  • Employee-Self Service (ESS)
  • Careers/Recruiting
  • New Hire Documents (EHS)

We will continue to explore ways to improve our system and the user experience.

If you have any questions or feedback, please contact RCUH HR Information Systems via phone (808-956-8900) or email ([email protected]).

RCUH Employees on Maui Advised to Report to Work Monday, August 14

In alignment with the University of Hawai’i and State Offices, RCUH employees on Maui are advised to report to work on Monday, August 14 to the extent possible. Principal Investigators (PIs) and Supervisors are encouraged to allow employees who are directly affected by the wildfires to use accrued vacation leave, if available and requested. Employees may also be allowed to telework under their project’s applicable telework guidelines under UH or the State of Hawai’i.

For worksites that may not be accessible (e.g., no power, no water, impassable roadways, etc.), employees may be directed by their PI to report to another worksite as space is available.

For projects/individuals who require assistance with eTimesheets, please email [email protected] or call (808) 956-8900.

SUPPORT FOR MAUI

IMPORTANT: Administrative Leave for RCUH Employees on Island of Maui Due to Severe Wildfires (8/10 – 8/13)

It has been heartbreaking to see the devastating images coming from Maui over the past few days. Our hearts go out to the people of Maui and those who have loved ones impacted by the fires. In alignment with the University of Hawai‘i and the State of Hawai‘i, RCUH will be granting administrative leave on Thursday, August 10, 2023 through Sunday, August 13, 2023 for RCUH Employees on the island of Maui. Please see yesterday’s announcement regarding administrative leave for August 9, 2023.

Employees should not report to work on these days, and will be granted administrative leave, except for:

  • Departmental Disaster/Emergency Coordinators,
  • Disaster Response Workers, and
  • Employees whose work involves continuing crucial operations/services.

Employees who fall into one of the above categories should report to work. If employees are unsure as to whether they fall into the categories above, they should consult with their immediate supervisor.

The following information is provided in order to clarify the work or leave status of employees:

  1. Employees who were expected to work at Maui island campuses and/or offices on Thursday, August 10, through Sunday, August 13, 2023 shall be considered as having worked their normal day of work and shall not be granted equivalent time off at a later date.
  2. Employees who are on their scheduled day off shall not be granted equivalent time off at a later date.
  3. Employees who are on approved leaves should be continued on leave status without any adjustment to their leave records and shall not be granted equivalent time off at a later date.
  4. Hourly paid employees shall not be entitled to Administrative Leave.  

SUPPORT FOR MAUI

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August 9, 2023: Administrative Leave for RCUH Employees (Island of Maui); UH Maui College Kahului Campus Closed

UPDATE (August 9, 2:40pm): Acting Governor Sylvia Luke has granted Administrative Leave for Severe Wildfires on August 9, 2023 (Island of Maui). Non-emergency RCUH employees located on Maui shall be granted administrative leave for Wednesday, August 9, 2023. RCUH Human Resources will be opening up the time reporting leave code for affected employees’ eTimesheets and will provide an updated announcement with details on time reporting in the near future.

(August 9, 7:30am) Due to impacts from Hurricane Dora, on Wednesday, August 9th the UHMC Kahului campus will be closed. All students and non-essential employees should not come to Campus.

As this is an emerging situation, RCUH will provide relevant updates as necessary.

Please reference the previous announcement: Guidance Related to Unforeseen Disruption in Work Schedules.